Frequent questions

Do you ship internally?

Yes we do, the shipment cost will be calculated automatically before the payment. In case you're country wasn't listed, please email us wrigat.ae@gmail.com. You can visit our Shipping Policy page for more details (see the footer of this page).

Where is my order? 

UAE: usually it takes 1 - 3 days as handling time, and takes 1 - 4 business days to get the order delivered.

Other countries: after placing the order, it will takes 1 - 4 days for the handling time, and 2 - 4 business days to get the order shipped. And you will be able to get your order between 3 - 14 business days.

If your order was a customized or handmade product, the duration of the handle time will be extended. To learn more about the product handle time duration, please read the information that's provided under the product description.

I want to return my order, what is the process?

We have a 15-day return policy for local orders within United Arab Emirates, which means you have 15 days after receiving your item to request a return. As for countries outside United Arab Emirates, we accept returns up to 60 days after delivery.

To start a return, you can contact us at +971544351250 or by emailing us at wrigat.ae@gmail.com.

After your request is accepted, the courier will contact you within 2 - 4 business days, and then allow us a few more days to refund you after we receive your return. The delivery costs will not be included.

Please understand that handmade products can't be returned.

Can I exchange my item?
Yes. If your resident is in UAE, you can exchange your item within 15 days of receiving it. For outside of UAE, you can exchange your item within 60 days of receiving it. However we hope you understand that we will need you to pay for the extra delivery fees.

Please understand that handmade products can't be exchanged, expect if there's flaw in it (scratch, crack, wrong colors, wrong size). 

If the mistake was from our side, we will be responsible for all delivery costs.